Service
Service & Support
Diagnostics, repair, commissioning and installation supervision for ANHEL equipment. Engineer dispatched to site after we receive the completed service request.
The decision to dispatch a service engineer is made after we receive the completed and stamped request at info@anhelspb.com.
02 · What we do
Four service lines
Service and diagnostics
On-site engineer visit, fault diagnostics, recommendations for repair and replacement of components.
Commissioning
Bringing the equipment online: parameter checks, automation setup, test runs.
Installation supervision
Technical oversight of installation carried out by the client's team. Checking compliance with the design.
Firmware and technical documentation
Controller reflashing, settings recovery, provision of service documentation.
03 · What we need for the visit
To make sure the visit goes ahead on time
01
On-site representative
Authorised to sign the Service Protocol and apply the company stamp on the Work Completion Act.
02
Equipment readiness
Access to the equipment, ability to switch power on and off at the control cabinet, ability to open and shut off the water supply, ability to draw water at the test points.
03
Completed request form
Submitted to info@anhelspb.com — filled in and stamped.